Technology

BMC Helix ITSM

BMC Helix ITSM is an advanced IT Service Management solution designed for organizations aiming to increase efficiency, reduce costs, and accelerate digital transformation. Modern enterprises face the challenge of responding quickly to incidents, managing changes, and delivering high-quality services in increasingly complex IT environments. BMC Helix ITSM combines artificial intelligence, automation, and analytics to provide full control, transparency, and flexibility in managing IT processes.

Robust & Resilient

BMC Helix ITSM can handle any workload and work in a highly critical business environment.

Simple & Flexible

A brilliant combination between rich out-of-the-box functionality and unprecedented flexibility.

18 ITIL4 processes

BMC Helix ITSM has 18 ITIL4 practices certified by PinkVERIFY^®

Best in class

BMC Helix ITSM has been a leader in the most relevant market ratings such as Gartner MQ and Forrester Wave for years.

Secure

Security and high availability is in the foundation of BMC Helix ITSM.

Integrations

Dozens of out-of-the-box connectors and an RESTful API to integrate with just any enterprise application

IT and ENTERprise service management

Digital workplace for both IT and business

Empower users with a self-service portal and virtual agents for faster issue resolution.

AUTOMATION

Intelligent incident and request management

Automatic assignment, routing, and prioritization of tickets using AI and machine learning.

ai based analytics

Proactive monitoring and analytics

Built-in analytics to predict incidents, identify bottlenecks, and improve service quality.

AUTOMATION

Low-code / No-code

Easily design advanced workflows and interfaces, build your own application to suit your business needs.