Company web page: https://www.freshworks.com

Freshworks - a leader in Employee and Customer Experience Automation.

Freshworks is a global software vendor specializing in solutions for customer support, service process automation, and IT infrastructure management. Founded in 2010 in Chennai (India), the company is now headquartered in San Mateo, California (USA). Today, Freshworks serves tens of thousands of customers worldwide — from small businesses to large enterprises and public organizations.

The company’s mission is to make digital technologies simple, accessible, and effective for organizations of any size. Freshworks solutions are valued for their ease of implementation, intuitive interface, and powerful automation capabilities without the need for complex configuration.

Key Freshworks Products

• Freshservice
  A cloud-based ITSM solution for automating service processes and managing IT services.
  • Incident, problem, and change management
  • Workflow automation with Workflow Automator
  • Self-service portal and chatbots
  • SLA management and service quality analytics
  • Prebuilt integrations and open APIs
• Freshdesk
  A customer support platform (Customer Support / Helpdesk).
  • Ticketing and automatic request routing
  • Knowledge base and self-service portal
  • KPI analytics and reporting
  • Support for email, web forms, and social media
• Freshdesk Omnichannel (Freshdesk Omni)
  An extended version of Freshdesk that unifies all communication channels into a single interface.
  • Support for chat, voice, messengers, and social media
  • Unified customer interaction history
  • Faster response times and improved service quality
• Device42 (acquired in 2024)
  A solution for automated IT asset discovery and dependency mapping.
  • Automatic infrastructure mapping
  • IT asset and application dependency management
  • Integration with cloud and hybrid environments
  • Enhances Freshservice capabilities in IT Asset Management and CMDB

Freshworks continues to grow dynamically, expanding its product portfolio and strengthening its position as a provider of modern, user-friendly, and scalable platforms for IT service management and customer support.

Synta is an Authorized Freshworks Partner. We specialize in implementing Freshservice, Freshdesk and Device42. We are keen to help your company to get the best with these powerful yet easy to use solutions and maximize your investment in Service Management Automation.

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