Company web page: https://www.device42.com

Device42 (a Freshworks Company) — a leader in CMDB, infrastructure discovery and Application Dependency Mapping.

Device42 is a specialized platform for automated IT infrastructure discovery and management. It provides organizations with full visibility into their assets, interconnections, and dependencies across applications and services. Device42 is widely used worldwide as a tool for building an accurate CMDB (Configuration Management Database), managing assets, and supporting digital transformation.

In 2024, Freshworks acquired Device42, strengthening its capabilities in IT Asset Management, Dependency Mapping, and CMDB. Thanks to the integration with Freshworks products such as Freshservice, organizations can now combine IT Service Management (ITSM) and IT Asset Management (ITAM) within a unified ecosystem.

Key Capabilities of Device42

• Automated asset discovery
  Support for physical servers, virtualization, containers, network devices, and cloud environments. Device42 continuously scans infrastructure and builds an up-to-date inventory.
• Dependency mapping
  Identifies relationships between applications, services, and hardware, reducing risks during changes and migrations.
• IT Asset Management (ITAM)
  A single repository of data on servers, software, licenses, and subscriptions. Device42 helps track asset lifecycles and optimize their usage.
• IT Capacity Management
  Resource utilization analysis, demand forecasting, and planning support to ensure efficient use of computing capacity and prevent overloads.
• Cloud and hybrid environment support
  Connectors for AWS, Microsoft Azure, Google Cloud, and traditional data centers. Reports help control costs and manage resources.
• Analytics and reporting
  Visual topology maps, dashboards for CIOs and IT leaders, and export capabilities for change approvals and migration planning.
• Integrations
  Over 1,500 connectors for ITSM, DevOps, and monitoring tools. Device42 integrates with BMC Helix ITSM, ServiceNow, Jira Service Management, Freshservice, and more.

Business Benefits

• Full visibility of infrastructure and assets.
• Faster root cause analysis and issue resolution.
• Cost optimization for resources and licenses.
• Reduced risks during changes and cloud migrations.
• Compliance and standards support.

Conclusion

Device42 is a modern solution for organizations that need full control and visibility of their IT infrastructure — from server racks and network equipment to SaaS subscriptions and cloud services. As part of the Freshworks portfolio, the platform becomes a strategic tool to improve asset management efficiency, minimize risks, and accelerate digital transformation.

‍Synta is a Freshworks' Authorized Reseller and Service Partner. We implement and support Freshworks solutions (Freshservice, Freshdesk, Device42) for companies in Kazakhstan and other countries. Our services include integration with on-premises and cloud systems and ongoing support to help customers establish transparent infrastructure management, control risks, and boost ServiceOps and DevOps practices.

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