Modern IT environments are dynamic, distributed, and increasingly complex. With the growth of hybrid infrastructures, SaaS adoption, containers, and virtualized systems, organizations face a constant struggle to maintain visibility and control over their IT landscape.
Without a reliable Configuration Management Database (CMDB), IT teams lack a “single source of truth” — making it difficult to understand dependencies, manage changes, assess risks, and ensure compliance.

Even mature IT organizations often face these challenges:

• Incomplete or outdated infrastructure and application inventories
• Lack of visibility into relationships between services, applications, and assets
• Difficulty maintaining data accuracy across multiple tools and sources
• Time-consuming manual updates and dependency mapping
• Limited ability to support ITSM, change, and incident management processes

A well-structured and automated CMDB changes this. It becomes the core foundation of IT operations, powering incident management, problem resolution, asset control, and digital transformation initiatives.

Our approach

At Synta, we help organizations design, implement, and maintain modern, automated CMDB solutions tailored to their IT landscape and maturity level.
We work with the industry’s leading platforms — Freshservice, Device42, and BMC Helix Discovery + BMC Helix CMDB — to deliver a unified configuration and dependency model that connects infrastructure, applications, and services.

Depending on your goals, we can help you:

• CMDB Assessment and Audit
  Evaluate the current state of your CMDB, identify data gaps, duplicate sources, and outdated records.
• CMDB Design and Architecture
  Build a model that reflects your organization’s structure, processes, and critical services — aligning with ITIL and ServiceOps best practices.
• Automated Discovery and Dependency Mapping
  Using BMC Helix Discovery or Device42, we automate the discovery of servers, network devices, applications, and cloud components — providing a live, accurate view of your infrastructure.
• Integration with ITSM and ITAM
  We connect your CMDB with ITSM tools of your choice (our choice is Freshservice or BMC Helix ITSM), as well as with asset management solutions, such as Flexera One or Snow Software, monitoring, and DevOps systems to ensure end-to-end visibility and automation.
• CMDB Maintenance and Governance
  Establish policies and automated workflows for continuous data quality management and alignment with organizational changes.

Business value

With a properly implemented and automated CMDB, organizations can:

• Achieve full visibility across their hybrid and cloud environments
• Understand dependencies between applications, services, and infrastructure components
• Support faster and more accurate incident, change, and problem management
• Improve risk assessment and compliance reporting
• Enable ServiceOps — integrating ITSM, ITAM, and operations into one data-driven ecosystem
• Reduce manual work and human error through automation and intelligent discovery

Why Synta

At Synta, we combine expertise in ITSM, ITAM, and infrastructure management to create CMDB solutions that fit each client’s environment and strategic goals.
Whether it’s a cloud-based solution like Freshservice CMDB, an enterprise-grade implementation on BMC Helix CMDB, or a hybrid setup with Device42 as a discovery and dependency engine — we help you build a configuration management foundation that brings clarity, efficiency, and control to your IT operations.

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