Company web page: https://www.bmc.com

BMC Helix is a next-generation platform by BMC Software, designed to automate and transform both service and operations management. BMC Helix empowers organizations across industries to build resilient, predictive, and agile IT environments that support digital business transformation.

Key Focus Areas

• IT Service Management (ITSM): modern service portals, virtual assistants, chatbots, automation of incidents, requests, and change processes.‍
• Enterprise Service Management (ESM): extending service management practices beyond IT to HR, Finance, Legal, and other business units.
• AIOps and Observability: real-time event correlation, anomaly detection, predictive optimization of infrastructure resource
• BMC Helix Discovery: advanced discovery and dependency mapping across hybrid IT landscape
• Helix Dashboards & Analytics: a centralized monitoring and analytics hub with AI-driven insights and voice-enabled search.

Industry Recognition

• In the Forrester Wave™: AIOps Platforms, Q2 2025, BMC Helix achieved the highest possible scores in Vision, Roadmap, Agentic AI/Advisor/Assistant, Service Map Creation, and Anomaly Detection‍
• BMC solutions are consistently recognized by Forrester and Gartner as leaders in ITSM and AIOps.

Trusted by Global Leader

• 10,000+ customers worldwide, including enterprises in financial services, telecommunications, manufacturing, and the public sector
• 92% of Forbes Global 100 companies rely on BMC Helix.
• Parent company BMC Software powers 82% of Fortune 500 companies, including a significant share of the Fortune 100.

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