Company web page: https://www.helixops.ai/

BMC Helix Discovery - an automated infrastructure discovery and application dependency tool.

BMC Helix Discovery is an intelligent platform for automated IT asset discovery and dependency mapping. It provides organizations with complete visibility across their entire IT environment, including on-premises infrastructure, cloud resources, network devices, containers, and applications.

As a core component of the BMC Helix ecosystem, Helix Discovery serves as the foundation for building an accurate and continuously updated CMDB (Configuration Management Database). The platform automatically identifies configuration items (CIs), analyzes how they interact, and updates this information in real time. This enables IT teams to manage change more effectively, resolve incidents faster, and improve the reliability of business services.

Key capabilities of BMC Helix Discovery

• Automated IT asset discovery
  Scans physical, virtual, and cloud environments — including servers, databases, containers, applications, and network components. Discovery is agentless and supports more than 50,000 device types and application technologies.
• Dependency mapping
  Builds service and application topology maps, visualizing how components depend on each other. This helps IT teams quickly assess the impact of outages and understand how infrastructure issues affect business-critical services.

• Integration with BMC Helix CMDB and ITSM
  Automatically updates configuration item data in BMC Helix CMDB and integrates with BMC Helix ITSM, BMC Helix ITAM, and other enterprise systems to support ServiceOps processes.
• Hybrid and multi-cloud visibility
  Supports AWS, Azure, Google Cloud, and private clouds, providing unified visibility regardless of where systems are hosted.
• Application and business service discovery
  Identifies application structures, their dependencies on infrastructure components, and automatically generates Business Service Maps.
• Pattern-based discovery engine
  Allows creation of custom discovery patterns for in-house applications and industry-specific systems, ensuring full coverage of the organization's unique IT landscape.
• Security and compliance
  Includes secure authentication methods, encrypted communication, access controls, and comprehensive audit logging to meet enterprise security and compliance requirements.

Business benefits

• Full visibility and control over the organization’s IT landscape
• Faster incident analysis and problem resolution
• Reduced risks during changes and cloud migrations
• Higher CMDB accuracy and improved ITSM process quality
• Less manual work thanks to automated discovery
• Increased resilience and reliability of business services

Conclusion

BMC Helix Discovery is a powerful, intelligent platform for automatic discovery, analysis, and visualization of IT infrastructure. It enables organizations to create a single, reliable source of configuration data, improve change and incident management, and build a strong foundation for digital transformation with a ServiceOps approach.

‍Synta is a BMC Helix's Authorized Reseller and Service Partner. We implement and support BMC Helix solutions (BMC Helix ITSM, BMC Helix Discovery) for companies in Kazakhstan and other countries. Our services include integration with on-premises and cloud systems and ongoing support to help customers establish transparent infrastructure management, control risks, and boost ServiceOps and DevOps practices.

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