A CMDB (Configuration Management Database) is the heart of IT infrastructure management. But the database itself is useless without accurate and up-to-date data about your IT assets, services, and dependencies.
In this webinar, you’ll learn what a CMDB is, why it matters, and — most importantly — how to automatically populate it using modern discovery tools instead of manual data entry.

Through real-world examples of BMC Discovery and Device42, you’ll see how automated discovery systems work, what data they collect, how they integrate with CMDBs, and what makes each approach unique.

Key Takeaways

• What a CMDB is and why ITSM doesn’t work properly without it
• Common CMDB implementation mistakes and how to avoid them
• Manual vs. automated CMDB population
• How discovery tools work: principles, agents, scanning, and dependency mapping
• Overview and comparison of BMC Discovery and Device42:
  • Architecture and discovery approach
  • Types of discovered assets and relationships
  • Integration with ITSM platforms
  • Real-world use cases and visualization of service dependencies
• How to choose the right discovery tool for your scale and goals
• Live examples: populating a CMDB from discovery data and mapping service relationships

Who Should Attend

• CIOs and IT Directors planning digital transformation and IT governance maturity
• Heads of IT Infrastructure and Enterprise Architecture seeking full visibility into assets and dependencies
• ITSM and ITAM professionals working with ServiceNow, BMC Helix, Jira Service Management, Freshservice, or similar platforms
• Monitoring engineers, DevOps, and system administrators who need to understand real-time service dependencies

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